Secure Files

Privacy and Security

The information in these files is personal and confidential. We take measures to protect your privacy. Our staff and advisors have undertaken confidentiality and data security training. Our team members will only access these files to assist you with your requests, questions or concerns. Any access to these files (viewing, creation, removal) is monitored and logged. Audit logs are reviewed regularly by our privacy and data security officers.

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    • Hours of Operation

      Mon - Sat 9:00am - 6:00pm PST

    • National Service Centre

      IDC Insurance Direct Canada Inc.

      4400 Dominion St., Suite 260

      Burnaby, BC V5G 4G3

    • Employee Benefits

      1-866-964-9119

    • Travel/Medical Insurance

      1-866-964-9119

    • Policyholders/Claims

      1-866-747-7615

    • General Fax

      1-604-558-0074

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